Returns
We want you to be 100% satisfied with all purchases, so please do contact us immediately if for any reason you are not completely happy. If you do wish to return an item, then contact us within 28 days of delivery to arrange a refund or exchange.
Refunds
Once your return is received and inspected, we will acknowledge receipt and confirm approval of your refund by email. Your refund will then be processed and a credit applied to your original method of payment within 5 working days (typically but subject to usual banking process).
Exchanges or Modifications
We recognise that it's not always easy to get it right first time when buying online. So if you would like to exchange an item or need a modification, then do contact us for assistance.
Return Shipping
To return your item(s), you should address them to: Indigo Silver, 122 Kings Road, Fleet, Hampshire UK, GU51 3DU. Your item(s) must be returned in the same condition that you received it and using the original packaging.
You will be responsible for paying your own shipping costs for returning an item. However we will refund your shipping cost if returning due to a fault or an error on our part. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
