Frequently Asked Questions

Below you will find answers to some frequently asked questions.
Please don't hesitate to use our Live Chat service or contact us if you have any other questions.

Ordering

Please see our Delivery and Returns page.

Yes, please call us on 01252 674684 during usual UK business hours.

Yes, contact us for details - your order will be dispatched once funds have cleared.

Simply add items to your basket as usual then proceed to checkout and enter your discount code in the box provided.

Yes, we can wrap your item(s), add a personal messgage and send direct to the lucky recipient! Please see our Gift Wrapping product for more details and simply add to cart when ready.

Yes, contact us to see how we can help - often for no additional cost!

Yes, many items in our Murano Glass Jewellery collection have a no chain option but do contact us if you can't find what you need.

No, Indigo Silver is not affiliated with Etsy. If you search for Indigo Silver on Google, you may sometimes see Etsy promoting Indigo Silver - this link will just lead you to a search for indigo silver coloured products on Etsy, not us!

Materials

Yes, 925 Sterling Silver unless otherwise stated - we also use Karen Hill Tribe Silver to great effect.

Yes, all of our Murano Glass is sourced from Venice in Italy and is delivered with a Certificate of Authenticity.

Please see our page on the Meanings of Birthstones.

Please see our page on What is Gold Filled?

Customer Service

Up to 5 working days depending on you chosen delivery method, after which you should contact us - see Delivery and Returns for more details.

Please contact us, or use the self-serve returns facility in your account, within 30 days of order receipt - see our Delivery and Returns page for further details.

Desktop users should click on the Account icon towards the top right of our website header.
Mobile users should click on the menu icon and click on 'Log in'.
For ease, you can also click here.

Yes you can - when you refer a friend, they get 10% off and so do you! See our Referrals Programme blog post for more details.