Frequently Asked Questions

Below you will find answers to some frequently asked questions.
Please don't hesitate to use our Live Chat service or contact us if you have any other questions.


Please see our Delivery and Returns page.

Yes, please call us on 01252 674684 during usual UK business hours.

Yes, contact us for details - your order will be dispatched once funds have cleared.

Simply add items to your basket as usual and enter your discount code in the box provided during checkout - mobile users should click 'Show order summary and discounts' to reveal the discount code box.

Yes, we can wrap your item(s), add a personal messgage and send direct to the lucky recipient! Please see our Gift Wrapping product for more details and simply add to cart when ready.

Yes, contact us to see how we can help - often for no additional cost!

Yes, many items in our Murano Glass Jewellery collection have a no chain option but do contact us if you can't find what you need.

Yes, please see our Ring Size Guide.


Yes, 925 Sterling Silver unless otherwise stated - we also use Karen Hill Tribe Silver to great effect.

Yes, all of our Murano Glass is sourced from Venice in Italy and is delivered with a Murano certificate.

Quite different to Murano Glass but equally vibrant and unique - read more about Lampwork Glass.

Please see our page on the Meanings of Birthstones.

Please see our page on What is Gold Filled?

Customer Service

Up to 5 working days, after which you should contact us - see Delivery and Returns.

Please see our Delivery and Returns page.