UK delivery starts from £3.45 and is free on orders over £40. Most orders are dispatched within 3 working days, with delivery times depending on the option you choose at checkout.

You’ll find full details of delivery options, costs and estimated times on our Delivery & Returns page.

If something isn’t quite right, you can return or exchange items free of charge within 30 days of delivery. We aim to make returns straightforward and hassle-free.

Full information on how returns and exchanges work is available on our Delivery & Returns page.

Yes - we offer a gift wrapping service that’s suitable for sending directly to the recipient. Orders can be wrapped and packed without prices shown, making them ideal for gifts.

More details about what’s included can be found on our Gift Wrapping page.

Yes - you can enter a different delivery address at checkout, so your order can be sent straight to the recipient. This works with our gift wrapping service and is ideal if you’re sending a present directly.

Gift options and delivery details are explained further on our Gift Wrapping and Delivery & Returns pages.

You can enter your discount code at checkout in the discount code box before completing payment. Any eligible discount will be applied immediately.

If you have any issues using a code, please feel free to contact us and we’ll be happy to help.

We accept all major debit and credit cards, as well as Shop Pay, Apple Pay and Google Pay where available. All payments are processed securely at checkout.

If you have any questions about payment methods, please feel free to Contact Us.

Yes - if you’d prefer to place an order by phone, you’re very welcome to contact us and we’ll be happy to help. This can be useful if you’d like to ask a question before ordering or need a little extra assistance.

Our contact details can be found on our Contact Us page.

Yes - all of our silver jewellery is made from 925 sterling silver, unless stated otherwise in the product description. We aim to be clear and accurate about materials across our range.

More information about sterling silver can be found on our What is Sterling Silver page.

Looking after jewellery is usually simple. Sterling silver may tarnish over time and can be gently cleaned with a silver polishing cloth. Other materials, such as pearls, Murano glass and birthstones, should be handled more carefully and cleaned with a soft, dry cloth only.

For full guidance, see our Jewellery Care page.

Murano glass is handmade glass produced on the island of Murano in Venice, Italy. Our Murano Glass jewellery is designed by us and made using authentic Italian Murano glass components.

You can read more about Murano glass on our What is Murano Glass page.

In many cases, yes - small adjustments such as chain length or component changes can often be made. We also offer a bespoke design service if you have a specific requirement.

Please contact us before ordering so we can confirm what’s possible.

Yes - many of our pendants are available without a chain, which can be ideal if you already have one you’d like to use. Where this option is available, you’ll see it clearly shown on the product page.

If you’re unsure whether a particular design can be purchased this way, feel free to Contact Us.

No - you can place an order without creating an account. Creating an account is optional and simply makes it easier to view your order history and manage returns.

You can choose whether to create an account during checkout.

Yes - we offer a referral scheme where you and a friend can both receive 20% off when they place their first order. It’s our way of saying thank you for recommending us.

You can find full details on our Referral Scheme page.

A few days after your order has been delivered, we’ll email you a short invitation to leave a review. Reviews are completely optional, and we welcome honest feedback as it helps other customers choose with confidence.

You can also read or leave reviews via our Customer Reviews page.