Dispatch
Much of our jewellery is made to order so we aim to dispatch within 3 working days of order. Please note that dispatch of custom orders may take slightly longer but do contact us if your order is required urgently.
All of our jewellery will be supplied in an Indigo Silver branded presentation box.
UK Delivery
Orders below £35 will be delivered by Royal Mail First Class post at just £2.95.
Orders of £35 or more will be delivered by Royal Mail First Class post free of charge.
We also offer Royal Mail Next Day delivery for £7.50 - please contact us first to ensure stock availability. Your order should be placed by 14:00 to ensure delivery by 13:00 the following day. This service is available Monday to Thursday.
International Delivery
Unfortunately, we are currently unable to accept orders from outside of the UK.
Returns
We understand that it's not always easy to get it right first time when buying online, so please do contact us immediately if for any reason you are not completely happy.
If you do wish to return or exchange an item, then please contact us within 21 days of order receipt. Once your return request has been acknowledged, we will provide you with a pre-paid shipping label to print and attach to your package. You will then have 7 days to return your item to Indigo Silver, 122 Kings Road, Fleet, Hampshire UK, GU51 3DU.
Your item must be returned in the same condition that you received it and using the original packaging.
Once your returned item is received and inspected, we will acknowledge receipt and confirm approval of your refund by email. A credit will then be issued to your original method of payment, typically within 5 working days (subject to usual banking process).
You may also request an exchange for an alternative item. A refund or request for additional payment will be issued where the alternative item is priced differently to the original item.
Alterations
If you wish to have an item altered, then please contact us first for assistance as not all items can be altered.
We will generally not charge for alterations, but you will be responsible for paying your own return shipping costs. If you are shipping an item valued at more than £50, you should consider using a trackable shipping service or purchase shipping insurance. On completion of the alteration, we will return the item to you free of charge.
